Answers Within Minutes

Wilddice Casino Contact Us

Pick live chat, e-mail or the phone line and a person answers around the clock, every day of the year.

Licensed under Kahnawake Gaming Commission โ€” KGC-6573
256-bit AES encryption on every transaction
Audited independently by eCOGRA, SIQ, and QUINEL
YOUR FIRST-SEAT WELCOME OFFER
200% up to A$950
+ 165 Free Spins
4.6
Rated 4.6 out of 5 by 8,848 verified players on AskGamblers
You Need a Human Now

Three Ways to Reach a Person

By the end you will know exactly which channel to open first.

Where Is the Chat?

Your chat with our team suits quick account and bonus questions, and live agents reply in about four minutes at any hour.

Start Chat

Send an E-mail

Detailed queries with screenshots or documents fit e-mail; write to [email protected] and expect a reply within twenty-four hours.

Write to Us

Want to Talk Instead?

A direct conversation helps when chat feels clumsy; call us on +61 2 2967 5277 (AEST) and someone picks up in about three minutes.

Call Us
You Are in Australia

Wilddice Casino Support Made for Australia

Everything below settles the local number, the hours and who stands behind your account.

Detail
Value
Australian Phone
+61 2 2967 5277
Support Time Zone
AEST
Languages
English, French, German, Norwegian
Regulator and Licence
Kahnawake Gaming Commission, KGC-6573
Gambling Help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Before it gets heavy, reach out

Gambling should never weigh you down alone. Independent organisations across Australia offer confidential support for gambling problems, separate from us and free of charge, so you can talk to people who put your wellbeing first.

Gambling Help Online. Round-the-clock online counselling and practical tools for anyone worried about their gambling.

Lifeline Australia. Crisis supporters who listen any hour and help you through the hardest moments.

National Self-Exclusion Register. A national register letting you block yourself from gambling sites in one clear step.

No Wrong Queue

Send Your Question to the Right Desk

This removes the worry of writing to a general inbox and losing days in forwarding.

Department
E-mail
General support and everyday questions
Document checks and identity proof
Deposits, withdrawals and payouts
Complaints and formal disputes
Personal data and privacy requests
Business and partnership offers
You Are Stuck

Ask Us the Moment You Need Help

Live chat is the quickest route to a person, with agents answering in roughly four minutes.

Take Part
You Need Someone Now

Check When We Pick Up

This table settles which channel answers fastest, and how long each one usually takes.

Channel
Detail
Live chat hours
Available 24/7
Chat first reply
4 minutes
E-mail address
E-mail reply
24 hours
Phone number
+61 2 2967 5277
Phone waiting time
3 minutes
All hours shown in
AEST
Two Steps Up

A Route That Ends With the Regulator

Create Your Profile
01

Written Complaint

Write to [email protected] with your account email, the date of the issue and what you expected. Support logs it and replies with a case reference.

02

Wilddice Casino Review Step

Quote that reference in any follow-up and the team reviews the decision. Most cases close after one more exchange, with the outcome explained in writing.

03

Still Unresolved

Still unhappy after that? You may take the matter to the Kahnawake Gaming Commission, the regulator that licenses this casino, and they handle it independently.

Operator Details

You Want to Know Who Holds the Licence

Useful the moment you want to check who runs this casino before you play.

Item
Value
Legal name
Wilddice Casino Inc.
Company number
192993
Registered address
Old Malone Highway, Kahnawake
Regulator
Kahnawake Gaming Commission
Licence number
KGC-6573
Support e-mail
Faster Answers

Details for a Quick Reply

Before You Contact Us

Keep these beside you and the first answer usually covers everything.; Registered email address; Account username or player ID; Date and time of the issue; Payment method used; Screenshots of the screen in question

You're Wondering

What You Get Cleared Up Fast

What do I need to give support to find my account?
Your registered e-mail address is enough for us to pull up your account. We never ask for your password, so keep that to yourself. Add your phone number if you want a quicker match.
Where should I go to shut my account down for good?
Contact support through live chat, e-mail or phone and we will close it. Cooling-off periods and self-exclusion are also available if you only want a break. Your request is actioned once we confirm it is really you.
Where do I ask for a copy or deletion of my data?
Send the request to [email protected] and the privacy team handles it. We confirm what data we hold and act on your instructions under our licence. Expect a reply within a working day.
What if I don't speak English well?
Our team answers in English, French, German and Norwegian. Chat, e-mail and phone all run in those four languages. Say which one suits you and we will route you to the right person.
Where does verification time go once I send documents?
Checks usually finish in about sixteen hours once we have clear copies. Proof of identity, proof of address and payment method verification are what we need. Sending sharp photos with no glare avoids a second round.
What if I need help late at night or on a weekend?
Support is available 24/7, so night and weekend queries reach a person the same as midday. Live chat tends to reply within four minutes, phone within three, and e-mail within a day. Nothing waits until Monday.
Where do I check the licence Wilddice holds?
Wilddice Casino Inc. is licensed by the Kahnawake Gaming Commission under licence KGC-6573. The company is registered as number 192993 at Old Malone Highway, Kahnawake. That regulator is who you escalate a complaint to if we cannot resolve it.